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Warranty InformationWarranty InformationWarranty Information

The Dunlop Limited Warranty is another reason to confidently invest in Dunlop tires. Review it in detail below for a thorough description of eligibility, coverage, charges, and more.

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Dunlop Limited Warranty
HIGHWAY AUTO AND LIGHT TRUCK REPLACEMENT AND ADJUSTMENT POLICY

WHO IS ELIGIBLE?

You are eligible for the benefits of this Limited Warranty if you meet all the following criteria:

  • You are the owner or authorized agent of the owner of new Dunlop highway auto or light truck tires.
  • Your tires bear Department of Transportation prescribed tire identification numbers.
  • Your tires have been used only on the vehicle on which they were originally installed according to the vehicle manufacturer's or Dunlop's recommendations.
  • Your tires were purchased on or after November 1, 2012

Light truck tires are defined as all tires identified with the "LT" designation in the sidewall stamping plus the 8-19.5 and 8R19.5 sizes, which do not carry the "LT" designation.

WHAT IS COVERED AND FOR HOW LONG?

FREE TIRE REPLACEMENT

Any Dunlop Auto or Light Truck tire that is removed from service due to a covered warranty condition during the first 2/32" of tread wear or 12 months from date of purchase, whichever occurs first, will be replaced with a comparable new Dunlop tire at no charge. Mounting and balancing are included. (Without proof of purchase, the date of manufacture will be used to determine eligibility.)

Temporary Spare Tires: Any Dunlop temporary spare tire removed from service due to a covered warranty condition during the first 50% of usable tread wear will be replaced with a comparable new Dunlop temporary spare tire at no charge, including mounting.

PRORATED ADJUSTMENT

Tires not eligible for free replacement that are removed from service due to a covered warranty condition will be replaced with a comparable new Dunlop tire on a prorated basis for up to six (6) years from the date of original new tire purchase or when the treadwear indicators become visible (worn to 2/32"), whichever occurs first. (Without proof of purchase the date of manufacture will be used to determine eligibility.)

HOW WILL PRORATED CHARGES BE CALCULATED?

Replacement price will be calculated by multiplying the tire's advertised retail selling price at the time of adjustment by the percentage of usable original tread that has been worn off.

You pay for mounting and balancing, an amount equal to the current Federal Excise Tax (F.E.T. - U.S. only) and any other applicable taxes and government-mandated charges.

Example: If your disabled tire had an original 8/32" of usable tread wear and is worn to 4/32" usable tread remaining, you have used 50% and therefore, must pay 50% of the advertised price of the comparable tire. In addition, you must pay an amount equal to the full current Federal Excise Tax (U.S. only) and any other applicable taxes and government-mandated charges for the comparable new replacement tire at the time of adjustment. If the price of the new comparable tire is $80, the cost to you would be $40, plus F.E.T. (U.S. only), plus any other applicable taxes and government-mandated charges

WHAT IS A COMPARABLE TIRE?

A “comparable” new Dunlop tire will be the same brand tire and may be either the same line of tire or, in the event that the tire is not available, the same brand tire with the same basic construction and similar performance attributes with a different sidewall or tread configuration. If a higher priced tire is accepted as replacement, the difference in price will be at an additional charge to you. Any replacement tire provided pursuant to this warranty will be covered by the warranty in effect at the time of replacement.

Any replacement tire offered pursuant to this warranty will be covered by the Dunlop warranty in effect at the time of replacement.

ADDITIONAL PROVISIONS

A tire has delivered its full original treadlife and the coverage of this warranty ends when the tread wear indicators become visible (worn to 2/32") or six (6) years from the date of original tire manufacture or new tire purchase date (whichever comes first). (Without proof of purchase, the date of manufacture will be used to determine eligibility.)

LIMITATIONS

This limited warranty is applicable only in the United States and Canada.

WHAT IS NOT COVERED BY THIS WARRANTY?

This limited warranty does not cover the following:

  • Tires submitted for ride disturbance that are worn beyond the first 2/32" tread depth or beyond six (6) months from the date of purchase, whichever occurs first, or tires submitted for ride disturbance due to damaged wheels or any vehicle condition. Proof of purchase is required (see E. under Owner's Obligations).
  • Dunlop does not warrant or give credit in any adjustment transaction for any kind of material added to a tire (e.g., tire fillers, sealants, balancing substances) after the tire leaves a factory producing Dunlop tires, nor will it adjust any tire that has failed as a result of adding such material.
  • Irregular wear or damage due to mechanical condition of the vehicle, improper inflation, overloading, high-speed spin-up, misapplication, misuse, negligence, racing, use of tire chains, improper mounting or demounting, improper repair, wreck, collision or fire.
  • Road hazards (includes, but not limited to, punctures, cuts, snags, impact breaks, etc.).
  • Any tire that, after leaving a factory producing Dunlop tires, has been intentionally altered to change its appearance (e.g., white inlay on a black tire or re-grooved).
  • Tires removed from service due to improper repairs.
  • Tires with weather-cracking that were purchased more than four (4) years prior to presentation for adjustment or, if purchase date cannot be verified, manufactured more than four years prior to presentation for adjustment.
  • Loss of time, inconvenience, loss of vehicle use, incidental or consequential damages.
  • Cosmetic weather checking.
  • Low tire pressure-monitoring system – refer to vehicle manufacturer’s warranty.

WHAT ARE YOUR LEGAL RIGHTS?

No Representative or Dealer has authority to make any representation, promise or agreement on behalf of Dunlop, except as stated herein.

Any tire, no matter how well constructed, may fail in service or otherwise become unserviceable due to conditions beyond the control of the manufacturer. Under no circumstances is this warranty a representation that a tire failure cannot occur.

This warranty gives you specific legal rights, and you may also have other rights that vary from state to state or province to province.

DISCLAIMER: THIS WARRANTY IS IN LIEU OF, AND DUNLOP HEREBY DISCLAIMS, ANY AND ALL OTHER WARRANTIES AND REPRESENTATIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND NO OTHER WARRANTY OR REPRESENTATION OF ANY KIND IS MADE BY DUNLOP OR SHALL BE IMPLIED BY LAW.

LIMITATION OF DAMAGES: IN NO EVENT AND UNDER NO CIRCUMSTANCE SHALL DUNLOP BE LIABLE TO THE BUYER FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, LOST PROFIT, LOSS OF BUSINESS, LOSS OF GOODWILL OR REPUTATION, PUNITIVE OR OTHER DAMAGE, COST (INCLUDING FOR REPLACEMENT TRANSPORTATION), EXPENSE OR LOSS OF ANY KIND. SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

HOW DO YOU OBTAIN AN ADJUSTMENT?

  • You must present the tire to be adjusted to an authorized Dunlop service facility. Tires replaced on an adjustment basis become the property of the Goodyear Tire & Rubber Company or Goodyear Canada, Inc.
  • You must pay for taxes plus any additional service that may be unique to your application, e.g., Tire Pressure Monitoring System and any additional services you order at the time of adjustment.
  • You must submit your claim on a Dunlop claim form supplied by an authorized Dunlop service facility. The form must be filled out completely, where you, the owner, or your authorized agent when presenting the tire for adjustment.

IMPORTANT SAFETY INFORMATION FOR DSST (RUN-FLAT) TIRES


OPERATIONAL WARNING

In order for Dunlop® Self-Supporting Technology (DSST®) tires to obtain the performance criteria stated within this Limited Warranty, DSST tires must be used with specific parts, such as wheels and tire pressure monitoring systems, authorized by your Original Equipment vehicle manufacturer.

Vehicles that are equipped with Original Equipment DSST tires must be fitted with wheels, tires and tire pressure monitoring systems as specified by your vehicle manufacturer. For proper wheel, tire and inflation pressure monitoring system fitment, please refer to your vehicle owner's manual.

TIRE PRESSURE MONITORING SYSTEM

The DSST tire is a high-performance tire with a remarkable feature - it can operate for 50 miles (80 km) maximum at speeds up to 50 mph (88 km/h) with very low or even no inflation pressure. This is an important benefit, especially if inflation loss occurs at a location where immediately stopping your vehicle may be hazardous.

Because these tires ride so well without air pressure, your vehicle must be equipped with a system to alert you when a tire has low or no air pressure.

IN THE EVENT OF A MONITORING SYSTEM ALERT

If the tire pressure monitoring system signals an alert, check the pressure in all four (4) tires and inflate them to the vehicle's recommended air pressure. Then proceed to a DSST service facility as soon as possible to see if your tires need to be repaired or replaced. If replacement is necessary, DSST tire(s) of identical size and description must be used to maintain your vehicle's extended mobility capability.

To locate your nearest authorized DSST service facility, call 1-866-Dunlop1 (1-866-386-5671).

WARNING

If the tire pressure monitoring system signals an alert, follow these safety precautions to prevent a loss of vehicle control that may result in serious personal injury or death:

  • Slow your speed as much as possible. Do not exceed 50 mph (88 km/h).
  • Avoid hard cornering, hard braking and severe handling maneuvers.
  • Avoid potholes and other road hazards.
  • Remember that when your tires have lost air pressure, your vehicle's handling capability is reduced during severe maneuvers.

TO PROLONG TIRE LIFE DURING A SYSTEM ALERT

The DSST tire can be driven up to 50 miles (80 km) at sustained speeds of up to 50 mph (88 km/h) at low or zero air pressure. However, the tire may have to be replaced if driven to these limits. To help prolong the life of a tire operating under low-inflation conditions, drive at a speed as far below 50mph (88 km/h) as possible. Also, drive the shortest distance possible before obtaining tire service. Taking these precautions will increase the chance that your tire will be repairable.

SERVICE AFTER A SYSTEM ALERT

To obtain service after an alert from the tire pressure monitoring system, contact your DSST service facility. Trained service personnel will inspect your tires and tire pressure monitoring system to determine if they are in need of repair or replacement.

To locate your nearest authorized DSST service facility, call 1-866-Dunlop1 (1-866-386-5671).

WARNING

Property damage, serious injury or death may result from:

  • TIRE FAILURE DUE TO UNDERINFLATION/OVERLOADING/MISAPPLICATION. Follow the vehicle's owner's manual or tire placard in the vehicle.
  • TIRE FAILURE DUE TO IMPACT DAMAGE/IMPROPER MAINTENANCE. Tires should be inspected regularly by a qualified technician for signs of damage, such as punctures or impacts.
  • TIRE FAILURE DUE TO IMPROPER REPAIRS. See Rubber Manufacturers Association (RMA) established repair procedures at www.rma.org and/or go to www.dunloptires.com for information on proper repair procedures.
  • EXPLOSION OF TIRE/RIM ASSEMBLY DUE TO IMPROPER MOUNTING. Only specially trained persons should mount tires. When mounting tires, use a safety cage and a clip-on extension air hose to inflate.
  • FAILURE TO MOUNT RADIAL TIRES ON APPROVED RIMS.
  • FAILURE TO DEFLATE SINGLE OR DUAL ASSEMBLIES COMPLETELY BEFORE DEMOUNTING.
  • TIRE SPINNING. On slippery surfaces such as snow, mud, ice, etc., do not spin tires in excess of 35 mph (55 kph), as indicated on the speedometer.
  • EXCESSIVE WHEEL SPINNING. This can also result in tire disintegration or axle failure.
Dunlop Treadlife Limited Warranty

In addition to the provisions of the limited warranty for covered warranty conditions, any new Dunlop highway auto or light truck tire listed below is warranted against tread wear wear-out based on the following table:

Tire U.S.
Miles
Canada
Kilometers
D65® T Touring 80,000 130,000
Grandtrek® AT20 60,000 95,000
Rover AT 60,000 95,000
Rover H/T LT Sizes 45,000 75,000
Rover H/T P-Metric Sizes 60,000 95,000
Signature (H-Rated only) 60,000 95,000
Signature (T-Rated only) 75,000 120,000
Signature (V-Rated only) 60,000 95,000
Signature CS 60,000 95,000
Signature II 65,000 105,000
SP® 40 A/S 65,000 105,000
SP 60® 65,000 105,000
SP Sport® Signature (H-Rated only) 60,000 95,000
SP Sport® Signature (V-Rated only) 60,000 95,000

HOW WILL TREADLIFE LIMITED WARRANTY CHARGES BE CALCULATED?

If the tread wears evenly down to the tread wear indicators (worn to 2/32") before delivering the warranted mileage, the tire will be replaced on a prorated basis if the original invoice is presented showing the vehicle mileage when the tires were originally installed.

Example: If your tire had a treadlife limited warranty of 80,000 miles (130,000 kilometers) and delivered 56,000 miles (91,000 kilometers) prior to wear-out (down to 2/32"), the tire would be replaced for 70% of the advertised selling price of the comparable tire at the time of adjustment. If the price of the new comparable tire is $130, the cost to you would be $91, plus any additional charges such as mounting, balancing, and any other applicable taxes and government-mandated charges.

The Treadlife Limited Warranty applies only if you are the original purchaser and the tires have been used only on the vehicle on which they were originally installed, according to Dunlop or the vehicle manufacturer's recommendations.

However, the Treadlife Limited Warranty does not apply to:

  • Tires used in commercial applications including, but not limited to, police, taxi service, national account, government and contract sales.
  • Tires supplied as original equipment.
  • Tires that are installed on any vehicle other than the vehicle on which they were originally installed.
  • Tires that after leaving the producing factory have had the tread pattern altered in any manner such as, but not limited to, siping, carving, shaving, or having any material applied to the tread surface.
  • You must retain your original tire purchase invoice (see B. under Owner's Obligations) for treadlife limited warranty consideration.

    OWNER'S OBLIGATIONS:

    • A. You must rotate your tires in accordance with the prescribed rotation patterns as recommended by either the vehicle manufacturer or Dunlop.
    • B. When making a claim under the Treadlife Limited Warranty, you must present your original tire purchase invoice showing the tire description, mileage, and the date the tire(s) were installed.
    • C. You must present the tire to be adjusted to a Dunlop Retailer. Tires replaced as an adjustment become the property of the Goodyear Tire & Rubber Company or Goodyear Canada, Inc.
    • D. You must pay any other applicable taxes and government-mandated charges for any additional service you order at the time of adjustment relating to any unique applications requiring mounting, demounting or balancing.
    • E. When making a claim for ride disturbance, you must present your original tire purchase invoice that shows the tire description and the date the tire(s) were purchased.
    • F. No claim will be recognized unless submitted on a Dunlop claim form (supplied by a Dunlop Retailer) completely filled out and where you, the owner, or your authorized agent when presenting the tire for adjustment.

    LIMITATIONS

    This limited warranty is applicable only in the United States and Canada.

Dunlop Tire Care and Maintenance Guide

The easiest way to help ensure satisfactory mileage and performance from your Dunlop tires is to give them a simple but frequent (at least monthly) inspection for proper inflation, even tread wear and the presence of any damage.

DO MAINTAIN PROPER INFLATION PRESSURE IN YOUR TIRES

Proper inflation pressure is necessary for optimum tire performance, safety and fuel economy. To maintain proper inflation pressure, frequently (at least monthly) check tires (when they are cool) with an accurate tire pressure gauge.** For example, it is difficult to tell just by looking at radial tires whether they are underinflated. Furthermore, when operating a vehicle equipped with radial tires, it is difficult to notice when a tire has gone flat, or nearly flat, since the "feel" of the vehicle does not change significantly.

** Evidence of air loss or repeated underinflation always requires expert inspection to determine the source of leakage and tire removal to determine repairability.

To avoid injury, NEVER attempt to re-inflate a tire that has been run severely underinflated.

Progressive air loss may result from punctures, cuts, curbing, impacts or partial bead unseating. Some fitment causes for air loss are (1) incomplete bead seating, (2) bead tearing caused by a machine tool due to insufficient lubrication or improper adjustment, (3) leaking valve core or rubber valve components. These should be replaced when problems are detected and whenever tires are replaced.

Always maintain inflation pressure at the level recommended by the vehicle manufacturer as shown on the vehicle placard, vehicle certification label or in your vehicle's owner's manual:

Underinflation is the leading cause of tire failure and may result in severe cracking, component separation, or "blowout." It reduces tire load capacity, allows excessive sidewall flexing, and increases rolling resistance, resulting in heat and mechanical damage. Maintaining proper inflation pressure is the single most important thing you can do to promote tire durability and maximum treadlife.

Overinflation increases stiffness, which may deteriorate ride and generate unwanted vibration. Overinflation also increases the chances of impact damage.

DON'T SPIN YOUR TIRES EXCESSIVELY

Avoid excessive tire spinning when your vehicle is stuck in snow, ice, mud or sand. The centrifugal forces generated by a free spinning tire/wheel assembly may cause sudden tire explosion, resulting in vehicle damage and/or serious personal injury to you or a bystander. Never exceed 35 mph/55 kph, as indicated on your speedometer. Use a gentle backward and forward rocking motion to free your vehicle for continued driving. Never stand near or behind a tire spinning at high speeds, for example, while attempting to push a vehicle that is stuck or when an on-the-car spin balance machine is in use.

DO CHECK YOUR TIRES FOR WEAR

Always remove tires from service when they reach 2/32" remaining tread depth. All new tires have tread wear indicators, which appear as smooth banks in the tread grooves when they wear to the 2/32" level. Many wet weather accidents result from skidding on bald or nearly bald tires. Excessively worn tires are also more susceptible to penetrations.

DO CHECK YOUR TIRES FOR DAMAGE

Frequent (at least monthly) inspection of your tires for signs of damage and their general condition is important for safety. If you have any questions, have your tire Dealer inspect them. Impacts, penetrations, cracks, knots, bulges or air loss always require tire removal and expert inspection. Never perform a temporary repair or use an innertube as a substitute for a proper repair. Only qualified persons should repair tires.

PROPER TIRE REPAIR

NOTE: Dunlop does not warrant any inspection or repair process. The repair is entirely the responsibility of the repairer and should be made in accordance with established Rubber Manufacturers Association (RMA) procedures.

DON'T ATTEMPT TO MOUNT YOUR OWN TIRES

Serious injury may result from explosion of tire/rim assembly due to improper mounting procedures. Follow tire manufacturer's instructions and match tire diameter to rim diameter. Mount light truck radials on rims approved for radial service. Do not apply bead sealer. This can inhibit bead seating. Lubricate beads and tire rim (including tube or flap) contact surfaces. Lock assembly on mounting machine or place in safety cage. STAND BACK and never exceed 40 psi to seat beads. Never use a volatile substance or a rubber "donut" (also known as a bead expander or "O-Ring") to aid bead seating. Only specially trained persons should mount tires.

DON'T MIX TIRES OF DIFFERENT SIZES AND TYPES ON THE SAME AXLE

For optimum handling and control, Dunlop recommends fitment of four (4) tires of the same type and size unless otherwise specified by the vehicle manufacturer.

WARNING

Before you replace your tires, always consult the vehicle owner's manual and follow the vehicle manufacturer's replacement tire recommendations. Vehicle handling may be significantly affected by a change in tire size or type. When selecting tires that are different from the original equipment size, see a professional installer in order to make certain that proper clearance, load-carrying capacity and inflation pressure are selected. Never exceed the maximum load capacity and inflation pressure listed on the sidewall of the tire. Always drive safely and obey all traffic laws. Avoid sudden, sharp turns or lane changes. Failure to follow this warning may result in loss of control of the vehicle, leading to an accident and serious injury or death.

When replacing tires, you must maintain the outside diameter and load-carrying capacity of the original equipment tire. Inflation pressure may need to be adjusted to avoid overloading the tire. Consult the Tire & Rim Association Load and Inflation Tables, ETRTO or JATMA standards for correct load and inflation information.

NEVER FIT TIRES TO A VEHICLE THAT HAVE LESS LOAD-CARRYING CAPACITY THAN REQUIRED BY THE ORIGINAL EQUIPMENT MANUFACTURER

Examples: Many vehicles, such as large passenger vans, require Load Range E tires as designated by the vehicle manufacturer. Fitment of a tire, such as a Load Range D, with less carrying capacity is not allowed

NOTE: Goodyear-manufactured and/or marketed European-Metric and P-Metric passenger tires are interchangeable as long as they have the same section width, same aspect ratio and same rim diameter. CAUTION: Never substitute a "Standard Load" (SL) tire for an "Extra Load" (XL) or "Reinforced" tire. If the vehicle was originally equipped with "Extra Load" (XL) or "Reinforced" tires, replace those tires with similar-sized "Extra Load" (XL) or "Reinforced" tires.

FOLLOW THESE ADDITIONAL GUIDELINES:

When installing only two tires, fit the tires with the deepest tread depth on the rear axle. If radials and non-radials must be fitted to the same vehicle, fit radials on rear axle. Never mix radials and non-radials on the same axle. When fitting snow tires or all-season tires to performance vehicles, always fit in sets of four. It is not recommended to fit tires with different speed ratings. If tires with different speed ratings are installed on a vehicle, they should be installed with like pairs on the same axle. The speed capability of the vehicle will become limited to that of the lowest speed rated tires.

Use of lift kits with some vehicle/tire combinations can cause instability. When changing tire sizes, always consult Dealer for optimum rim width and carefully check vehicle/tire clearances.

RETREADED TIRES

Retreaded passenger and light truck tires are not warranted by Dunlop for any reason. Dunlop speed ratings and U.S. Department of Transportation test compliance certifications are voided for retreaded tires.

DON'T OVERLOAD YOUR VEHICLE

Check your vehicle owner's manual to determine the load limits. Overloading your vehicle places stress on your tires and other critical vehicle components. Overloading a vehicle can cause poor handling, increased fuel consumption and may cause tire failure. Overloading your tires can result in severe cracking, component separation or "blowout."

Never fit your vehicle with new tires that have less load capacity than shown on the vehicle tire placard, and remember that optimum rim width is important for proper tire load distribution and function.

The maximum load capacity stamped on the sidewalls of P-metric tires is reduced by 10% when used on a light truck, utility vehicle or trailer. Never fit P-metric tires to light trucks that specify LT-type replacement tires.

DO MAINTAIN VEHICLE SUSPENSION, WHEEL ALIGNMENT AND BALANCE AND ROTATE YOUR TIRES

Lack of rotation, worn suspension parts, underinflation/overinflation, wheel imbalance and misalignment can cause vibration or irregular tire wear. Rotate your tires according to your vehicle manufacturer's recommendations or at maximum intervals of 6,000 miles/10,000 km.

FOR ADDITIONAL INFORMATION, SEE THE “BE TIRE SMART/PLAY YOUR PART” BROCHURE PUBLISHED BY THE RUBBER MANUFACTURERS ASSOCIATION (RMA). A COPY OF THIS BROCHURE CAN BE DOWNLOADED FROM THE RMA WEBSITE: http://www.rma.org/publications/consumer_tire_information/

You must go to an authorized Dunlop outlet for replacement tires and all warranty service.

Convenience (Temporary) Spare

The Convenience (Temporary) Spare is designed to take up a minimum of storage space and, at the same time, fulfill the function of a spare tire when needed. The spare is kept in its storage space, fully inflated at 60 psi. To be sure it is always ready for use, check the air pressure on a regular basis.

The Convenience (Temporary) Spare can be used in combination with the original tires on your vehicle but should never be used on a vehicle with which it is not compatible, nor should more than one such tire ever be placed on any vehicle at the same time. To conserve tire treadlife, return the spare to the storage area as soon as it is convenient to have the standard tire repaired or replaced.

The wheels used with the Convenience (Temporary) Spare are specifically designed for use with high pressure spares and should never be used with any other type tire.

HOW TO READ A TIRE D.O.T. SERIAL NUMBER

D.O.T. stands for Department of Transportation. This number is located on the lower sidewall of each tire, showing that the tire meets or exceeds the Department of Transportation safety standards.

Understanding Tire D.O.T. Serial Numbers

12-digit number: 2000’s production
11-digit number: 1990’s production

M6MJEH0R0911

M6: Mfgr Plant Code
MJ: Government Size and Ply Code
EHOR: Manufacturer Construction Code
0911: Tire Build Date (9th week of 2011)

TIRE SERVICE LIFE

Tires are designed and built to provide many thousands of miles of excellent service. For maximum benefit, tires must be maintained properly to avoid tire damage that may result in removal from service before the tread is worn down to minimum depth.

It is not practical to try to predict the service life of any specific tire in chronological time since service conditions vary widely. The serviceability of a tire over time is a function of the storage and service conditions (inflation pressure, load, speed, road hazard injury, etc.) to which a tire is subjected. Consumers should not rely solely on the appearance of the tire but should be aware of any change in dynamic performance such as increased air loss, noise or vibration, which could be a sign to remove the tire. Therefore, it is essential to have tires, including spares, inspected regularly (at least monthly) for proper inflation pressure, damage and tread wear.

FOR SERVICE ASSISTANCE OR INFORMATION, FIRST CONTACT THE NEAREST DUNLOP RETAILER.

  1. For assistance in locating the nearest Dunlop Retailer, call 1-866-DUNLOP1 or look in the Yellow Pages under Tire Dealers – Retail.
  2. If additional assistance is required:
    In the U.S.A., call the Goodyear Customer Assistance Center at 1-800-321-2136, email goodyear_cr@goodyear.com or write to:
    Goodyear Customer Assistance Center
    Dept 728
    200 Innovation Way
    Akron, OH 44316-0001

    In Canada, call the Goodyear Customer Assistance Centre at 1-800-387-3288 or write to:
    Goodyear Customer Assistance Centre
    450 Kipling Avenue
    Toronto, Ont. M8Z 5E1
Tire & Service Network Limited Warranty

Tire & Service Network locations employ highly qualified technicians and provide a nationwide auto service warranty and Dunlop service warranty. However, please note that these warranties apply only to parts and labor shown on your invoice.

WHO MAKES THIS WARRANTY

This warranty is made and will be serviced by the Tire & Service Network provider who performed the repairs identified on the face of your repair invoice. This warranty will also be honored by any participating Tire & Service Network outlet nationwide,†† if you require warranty service 25 or more miles from the location where the warranted original service was performed.

This warranty extends only to you, the original purchaser, and the motor vehicle identified on the original repair invoice. It applies only during the warranty periods stated in the warranty brochure provided by the dealer at the time of purchase.

To find a Tire & Service Network location near you, visit our locate a service center page.

       

THE TIRE & SERVICE NETWORK PROMISE

  • We promise that our work will be performed to the highest professional standards.
  • We promise to explain the cost and need for any repair we recommend.
  • We promise to protect your rights with a nationwide warranty.
       

WHERE CAN YOU OBTAIN WARRANTY SERVICE

If you experience a warranty-related problem, take the warranty brochure provided by the dealer at the time of purchase and your repair invoice to the Tire & Service Network provider that performed the service. If you are more than 25 miles from that location, you must go to the nearest Tire & Service Network outlet.

       

HOW TO FIND A TIRE & SERVICE NETWORK OUTLET

Locate a Tire & Service Network provider near you using our store locator tool. Not all Network providers are owned and operated by Goodyear®. Ask provider for details.

You can call 1-800-426-0733, toll-free, to find the nearest Tire & Service Network outlet. This service will identify the provider closest to your location. Should additional assistance be required, contact our Customer Assistance Center, The Goodyear Tire & Rubber Company, Akron, Ohio 44316, at 1-800-321-2136.

       

WARRANTY AGREEMENT – ALL SERVICES

The Tire & Service Network outlets warrant that the performed repairs will be free from defects in material or workmanship for either 24 months or 24,000 miles, whichever comes first, or the warranty periods for selected services as specifically outlined in the warranty brochure provided by the dealer at time of purchase. If you experience a warranty-related problem with the repaired vehicle as a result of a defect in either workmanship or material during the warranty period, this Tire & Service Network provider will perform the repairs again, including parts and labor, under the terms of the warranty as outlined. Warranty repairs do not extend original warranty periods. In addition, if a vehicle is more than 25 miles from the original repair facility and requires being towed, a towing benefit on “Approved Claims” up to $50.00 will be applied. The Tire & Service Network Repair Outlet must call 1-800-426-0733 to obtain warranty authorization from the Warranty Administrator prior to any warranty repair being performed. Warranty repair costs are covered up to the cost of the original repair.

IMPORTANT: Please keep the warranty brochure that was provided by the dealer at the time of purchase, along with your service invoice(s). These documents are required in order to exercise your warranty privileges.

       

EXCLUSIONS

Warranty period for lube, oil and filter change, transmission fluid exchange, coolant exchange, differential fluid exchange, brake fluid exchange, power steering fluid exchange, engine decarbonization, wiper blades, bulbs and air filter is 90 days or 4,000 miles, whichever comes first.

This warranty does not cover engine/transmission replacement, internal repairs, differentials, tires or batteries. Separate warranties are available for those products at the Tire & Service Network outlet where the original repair was performed.

This warranty does not apply to vehicles used commercially. Commercial vehicle repairs: 90 days/4,000 miles, whichever comes first.

       

SERVICE WARRANTY POLICY

This warranty is only for you and the vehicle serviced. It is not transferable. Goodyear will not be responsible for any consequential, incidental or indirect damage under this warranty. Implied warranties shall be limited to the duration of this warranty and shall exclude consequential damages. This warranty gives you specific legal rights and you may have other rights which vary from state to state.

Some states do not allow the exclusion or limitation of incidental or consequential damages, or allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you (but in no event shall the inapplicability of such limitations or exclusions invalidate any other terms of this warranty).

A buyer of Goodyear products or service has the right to have warranty service performed during the warranty period. The warranty period will be extended for the number of whole days that the vehicle has been out of the buyer’s hands for warranty repairs. If a covered condition exists within the warranty period, the warranty will not expire until the condition has been fixed. The warranty period will also be extended if the warranty repairs have not been performed due to delays caused by circumstances beyond the control of the buyer, or if the warranty repairs did not remedy the condition and the buyer notifies the Tire & Service Network provider which performed the warranted service of the failure of the repairs within 60 days after they were completed. If, after a reasonable number of attempts, the condition has not been fixed, the buyer may return his/her vehicle for a replacement of parts, if applicable, or a refund, in either case, subject to deduction of a reasonable charge for usage. This time extension does not affect the protections or remedies the buyer has under any law.
 

††Not all services are provided by all Tire & Service Network locations.

           
Air conditioning services/cooling system services

PARTS: 24 months or 24,000 miles, whichever comes first.
LABOR: 24 months or 24,000 miles, whichever comes first.

Alignment

NOTE: Steering or suspension parts installed after the alignment voids the warranty.

PARTS: 6 months or 6,000 miles, whichever comes first.
LABOR: 6 months or 6,000 miles, whichever comes first.

Belts and hoses (cooling system)

PARTS: Lifetime, to the original purchaser.
LABOR: 24 months or 24,000 miles, whichever comes first.

Brake services (excluding front brake special & overhaul)

PARTS: 24 months or 24,000 miles, whichever comes first.
LABOR: 24 months or 24,000 miles, whichever comes first.

Brake overhaul (brake shoes and/or disc pads warranted lifetime)

PARTS: 24 months or 24,000 miles, whichever comes first.
LABOR: 24 months or 24,000 miles, whichever comes first.
BRAKE OVERHAUL: Disc and/or drum performed as a package includes:

  • DISC – Disc pads, resurface rotors, rebuild or replace hydraulic calipers, grease seals (if equipped), associated hardware. Any and all other brake service or repair is covered under the "Brake Service" warranty.
  • DRUM – Brake shoes, resurface drums, new wheel cylinders, grease seals (if equipped), associated hardware. Any and all other brake service or repair is covered under the “Brake Service” warranty.
Engine tune-up

PARTS: 24 months or 24,000 miles, whichever comes first.
LABOR: 24 months or 24,000 miles, whichever comes first.

Exhaust components (excluding muffler), steering & suspension parts (excluding drive train components)

PARTS: 24 months or 24,000 miles, whichever comes first.
LABOR: 24 months or 24,000 miles, whichever comes first.

Front brake special – 2-wheel disc

PARTS: 6 months or 6,000 miles, whichever comes first.
LABOR: 6 months or 6,000 miles, whichever comes first.

Muffler

Standard Limited Warranty on parts: 24 months or 24,000 miles, whichever comes first.
Lifetime Limited Warranty4 on parts:Lifetime, to the original purchaser.
LABOR: 24 months or 24,000 miles, whichever comes first.

Road hazard warranty service

All Tire & Service Network locations will honor optional road hazard warranty coverage purchased by a consumer and administered by Sonsio Administrative Services, Inc., only for Goodyear, Dunlop and Kelly products. The road hazard warranty service coverage will be administered according to the terms as set forth in those purchased programs. All other optional warranty coverage purchased by a consumer at any Tire & Service Network location will be honored as follows only on Goodyear, Dunlop and Kelly products:

Time-based coverage for 3 years:
  YEAR 1: Free replacement
  YEAR 2: Consumer pays 50% of replacement cost
  YEAR 3: Consumer pays 75% of replacement cost

Steering & suspension parts (excluding drive train components), exhaust components (excluding muffler)

PARTS: 24 months or 24,000 miles, whichever comes first.
LABOR: 24 months or 24,000 miles, whichever comes first.

Struts-shocks

Standard Limited Warranty on parts: 24 months or 24,000 miles, whichever comes first.
Lifetime Limited Warranty4 on parts: Lifetime, to the original purchaser.
LABOR: 24 months or 24,000 miles, whichever comes first.

Lifetime tire rotation

Lifetime Tire Rotation on new tire purchases of Goodyear, Dunlop, and Kelly products. Good for the life of the usable tire tread (2/32"). Present the warranty brochure provided by the dealer at time of purchase at any Tire & Service Network location for a free tire rotation every 6 months or 6,000 miles. (Vehicles requiring mounting or demounting of tires to perform rotation excluded.)

Wheel balance (auto tires only)

Standard Limited Warranty: 24 months or 24,000 miles, whichever comes first.
Lifetime Limited Warranty 4: Good for the life of the usable tire tread (2/32") balanced.
Not valid if tire is demounted.
TPMS reset procedure not included in lifetime warranty. 3

3 TPMS warns the driver when the pressure in one or more of the vehicle's tires is 25% or more below the vehicle manufacturer’s recommended cold inflation pressure.

4 Lifetime Limited Warranty available on these parts. See your sales representative for complete details.

Dunlop 30-Day Pledge

30 days to decide

Dunlop stands behind the innovative technology we roll into our tires, and we think you'll be 100% satisfied with them. That's why we offer our Dunlop 30-Day Pledge, which gives you up to a month to decide if you want to keep your tires or exchange them for a different set of Dunlop tires at no cost.

Just bring your tires and original sales receipt to your store within 30 days of your purchase and we'll take care of the rest.

Certain limitations apply.1 See below.

1 Eligible tires

  • Signature™
  • Signature II™
  • Direzza® DZ101
  • Signature CS™
  • Rover H/T™
  • SP Sport® Signature™

1 Limitations and requirements

  • Tires must be returned undamaged. Tires that are damaged due to misuse, road hazards, mechanical problems related to the vehicle, use in any racing-related activities or competitive events, or tires that are removed from the original vehicle are excluded from this trial period and exchanges do not apply.
  • If the exchange is for a more expensive tire, you pay the difference (including sales tax). If the exchange is for a less expensive tire, you'll receive a refund for the difference. Mounting and balancing are included. Valve stems extra, if necessary.
  • Exchanges are for another Dunlop tire.
  • Only the tires originally purchased are covered. The replacement tires are not covered by the 30-Day Pledge.
  • You must return to the location that sold the tires for the exchange.
  • You must present the original sales receipt.
  • If you have questions, contact the Dunlop Customer Assistance Center at 1-800-321-2136.
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